SimpliSafe offers several home security packages, but they all work with a versatile base station. This serves as the brain of the operation, interacting with the rest of your setup to notify you when an alarm is triggered.
However, you may occasionally encounter problems with the base station and need to reset it. Here’s not only how to reset your SimpliSafe Base Station, but also why you should perform the operation.
How to reset the SimpliSafe base station.
Before attempting to reset your base station, make sure you have disarmed and turned off the unit. You can use a keyboard or smartphone app to turn the unit off. Then unplug the power adapter to turn it off. Using these steps, here’s how to reset your SimpliSafe base station:
Step 1: Remove the battery cover from the bottom of the device. A Philips screwdriver will be required for this.
Step 2: Remove the batteries.
Step 3: Wait at least 15 seconds, then replace the batteries.
Step 4: Replace the battery cover and secure it with your screwdriver.
Step 5: Reconnect the power adapter to the base station.
Step 6 – The unit will now go through a reboot phase which can take up to two minutes.
Step 7 – Complete the reset by testing your base station with the Home and Away buttons.
Step 8: If the “No connection to dispatcher” message disappears, the reset was successful.
Step 9 – If you are still having issues, you will need to contact customer support.
When should you reset the SimpliSafe base station?
The main reason you will need to reset your SimpliSafe Base Station is if it stops communicating with the rest of your SimpliSafe setup. Performing a reset often fixes the problem and gets your system up and running again.
If the reset fails, you may need to update the cellular module inside your base station. This is typically the case for older units sold before December 2019; see the official SimpliSafe support website for more details.
You can also try moving your base station closer to the rest of your system, as extreme distances can cause errors that a simple reset won’t fix. But between resetting your base station, upgrading your cellular module, and moving your system, there’s a good chance you can get everything up and running without calling customer service.
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Source: tiengtrunghaato.edu.vn