Speak directly to an Ulta representative with these helpful tips
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Did you purchase the wrong foundation shade, or did a must-have eye palette arrive damaged? The good news is that your luxury makeup products don’t have to go wasted. Ulta Beauty has a few ways to contact them and resolve all your beauty issues. It doesn’t matter whether you have product or service questions; Ulta Care customer service can help you with order issues or beauty school inquiries. In this guide, we’ll walk you through how to contact Ulta’s beauty staff!
- Call 1-866-983-8582 (ULTA) or text “HELP” to 309-650-8582 for general support, order issues, account or billing queries, and Ulta Beauty’s Rewards Program.
- Visit Ulta’s Contact Us page online and select “Chat with a specialist” or “Email us” and select the topic you need help with and detail your issue before sending.
- Bring your order, receipt or order confirmation, and payment method to your local Ulta for returns, refunds, or exchanges for online or in-store purchases.
Call 1-866-983-8582 for order inquiries and general support. Dial the number and listen carefully for any prompts from the other line. Press a button for a prompt that matches your issue, and follow the instructions carefully. Otherwise, remain on the line to connect with an Ulta Beauty representative.[1]
- Phone lines are open 7 days a week from 7 am to 11 pm CT.
Text “HELP” to 309-650-8582 for support. If you want to avoid speaking to someone over the phone, text for customer service assistance. After sending the “HELP” message, you should receive a message from an agent requesting your first and last name, phone number, and email.[2]
- You can text Ulta at any time of day. However, you may hear back from an agent later in the day if their offices are closed or there’s a high volume of callers.
- When you send a text, you’ll automatically be subscribed to Ulta’s text messaging line. You may receive promo messages at a later point. Text “STOP” to unsubscribe.
- Message and data rates may apply.
Refer to Ulta’s Frequently Asked Questions for help. Need help updating your account, redeeming reward points, or a missing order? You’re not the only one. Ulta has an FAQ section available to users on its website to provide information or resources to resolve their concerns. Use the search box to see if there’s an answer readily available for your specific issue.
- For example, if you forgot your password, you can retrieve a temporary password by visiting this link. From there, you’ll be able to update your password within your account.[8]
Use the “Track an Order” feature for package information. Eagerly waiting for a package? You can review the latest tracking updates by visiting this link on Ulta’s website. Insert your email and order number or sign into your Ulta account to review your purchase history and receive tracking updates.[9]
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