As with any other electronic device, there may come a time when you need to reset your Google Nest Cam. There are several reasons why a camera can go offline or start behaving strangely. Fortunately, it’s a fairly simple process, although there are a few things to keep in mind before proceeding.
John Velasco / Digital Trends
Why won’t my Nest camera connect to Wi-Fi?
Google Nest cameras are some of the safest camera options around. Why might you need to reset your camera? First, the Wi-Fi connection may be unstable or not correctly send information to and from the Google Nest Cam. Or, if you changed your router, renamed it, or made any changes to its settings, it can cause connectivity issues with Nest Cam. A power outage could also break the Nest Cam’s Wi-Fi connection, and the same is true if you’ve been using it outdoors and temperatures have dropped to minus double digits; the camera can literally freeze and then try to reconnect when it warms up.
There may be other reasons why you need a reset, for example you may sell your Nest Cam or give it to someone else, and you don’t want to leave the connection settings on the camera, both for yourself and for ease of use. configuration for the new owner.
The Google Nest Cam is generally very reliable and you’ll rarely need to reconnect or reset it, but if the need arises, here’s how.
How to put the Nest camera back online
The first step in the troubleshooting process is to determine if you need to reconnect or do a hard reset. The process will be slightly different depending on whether you have a Google Nest wired indoor camera, a Google Nest Cam internal and external battery, or a video doorbell.
With the wired version of the camera, reconnecting would simply involve turning on the Nest Cam so it can reconnect to Wi-Fi and show the device on Google Home. In most cases, this reconnection will resolve the issue. Reconnecting to Google Nest Cam starts with that first troubleshooting step every IT pro loves: “Have you tried turning it off and back on?”
That’s where you should start: pull the plug, slowly count to ten (this ensures that any internal capacitors that might still be charged are drained). Once you get to ten, you can reconnect the wired Nest Cam. Nest Cam will begin its startup processes and reconnect to your network. In most cases this will resolve any issues you may be having.
If not, your problem might be a bit more complicated. If you’ve verified that your Wi-Fi connection is working properly and that it’s not the cause of the problem, and you’ve tried reconnecting and plugging in your device, it might be time to try a factory reset.
Step 1: Pull the plug out of the outlet.
Step 2 – Slowly count to 10 (this ensures current is drained from any internal capacitors that may still be charged).
Step 3 – When you get to 10, you can reconnect your wired Nest Cam. Nest Cam will begin its startup processes and reconnect to your network.
Step 4 – In most cases, this will resolve any issues you may be having. If not, your problem might be a bit more complicated. If you’ve confirmed that your Wi-Fi connection is working properly and that’s not the cause of the problem, and you’ve tried reconnecting and turning on your device, it might be time to try a factory reset.
Resetting the Google Nest camera to factory settings
Resetting is more serious; Clear any settings or connections you’ve made and reset the Nest Cam to factory settings.
It is important to know that your camera’s user-created settings will revert to their default settings. This also means that all of your camera’s video history will be permanently deleted, so save the videos before doing a factory reset.
Step 1 – Press and hold the reset button located on the back of the Nest Cam’s battery (other Nest cameras may have a reset hole).
Step 2 – After 10 seconds, the status light will flash yellow four times and you will hear a countdown beep.
Step 3 – After 12 seconds, the status light will remain yellow until the camera is reset to factory settings and you will hear a confirmation beep. Release the button. Your camera will now be reset to factory settings.
Step 4: If your camera has a reset hole. Insert a paper clip or other small device into the reset slot and press the internal reset button. You should see the light turn yellow and start blinking.
Step 5 – Hold down the button until the light turns blue (and flashes again).
Step 6 – Release the reset button and wait for the lights to turn off and come back on.
Step 7 – The Nest will beep once and the light will flash blue to indicate the process is complete.
How do I reset the Nest camera remotely?
If you need to remotely reset the camera, you can do it in the Google Home app:
Step 1 – Tap on the camera you want to reset.
Step 2: Tap settings.
Step 3 – Tap Remove the device.
Step 4 – Tap Confirm.
Unpairing or re-pairing your Google Nest Cam is a fairly simple process and not something you need to worry too much about. If the issue persists, you may want to escalate the issue with Google. But in most cases, you’ll be back up and running quickly.