There are many reasons why you might want a refund for something you bought from the Apple App Store or iTunes. If you need a refund for an app, game, movie, TV show, music, or eBook, there are a few different ways you can contact Apple to do so. You can do this using your iOS device, through a browser, or through iTunes. Whichever method you choose, the process is quite similar and requires a problem report. Apple has a specific list of reasons why you might want a refund for your purchase.
If you live in the EU, you should be able to get a refund within 14 days of purchase, no questions asked. If you live elsewhere or it has been more than two weeks since your purchase, your claim may not be approved without a valid reason. Let’s see how you can start the refund process.
Get cashback via iPhone or iPad
Step 1: Open your email app and search Bill to Apple. If you remember the date you bought the app, go to that email; otherwise, search each one until you find the one you want to refund. Step 2 – Within the email, tap Report a problem.Step 3: Sign in to the Apple website with your Apple ID. Step 4 – If you have 2-Step Verification, enter Apple ID verification codeOtherwise, go to the next step. Step 5 – From the dropdown menu choose a problem you want to report and touch deliver.
Get a refund through a web browser
Step 1: Go to reportaproblem.apple.com and sign in with your Apple ID. Step 2 – Select the app or game you want a refund for and tap Report a problem.Step 3: From the drop down menu, choose a problem want to register and click Yesdeliver.
Get a refund through iTunes
Step 1: Open itunes, and select app store on top. Step 2: Click Account located on the right side. Step 3: Scroll down to Shopping history, and click See everything.Step 4: In the list of apps, find the one you want a refund for and click arrow next to the date on the left. Step 5: Click Report a problem.Step 6: After clicking Report a problemiTunes will open your browser and you will be on the Apple website where you can choose a problem in the dropdown menu and click Sdeliver.
Avoid unauthorized purchases on your iPhone or iPad
If you’re requesting a refund because someone other than you had access to your iPhone or iPad and purchased an app without your consent, you should enable restrictions on your iOS device to prevent this from happening again in the future.
Steps to enable restrictions on your iPhone or iPad
Step 1: Go to Settings > General > Restrictions.Step 2: Turn on Enable restrictions.Step 3 – At this point, iOS will ask you to enter the restrictions password. So if your family or friends know your security password choose a new restrictions password so no one else knows except you. Step 4: Shut down Application installation, the App Store icon will disappear from your home screen. You can also turn off other things you don’t want others to access, like Deleting apps or In-App Pshopping. Everything you include limitations now it will require yours restrictions password.
It’s very easy to get a refund, but it’s worth noting that without a specific reason, your request may be rejected. According to Apple, all sales are final. For example, you should get a refund if you made a purchase in error, someone made a purchase without your permission, or something went wrong with your download and you were charged for the app. It is not intended that a user can purchase an application or other content, use it for a short period of time, and then get their money back.
If there is a valid reason, and those reasons are listed in the dropdown menu, your refund request will be processed, usually within 2-3 days, although it may take longer. Apple may contact you to confirm the reason for the refund.